True story from a Novell NetWire SysOp:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period.
How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped. It's because I am.
Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional.
It just has '4X' on it. “At this point the Tech Rep had to mute the caller, because
he couldn't stand it. The caller had been using the load drawer of the CD-ROM
drive as a cup holder, and snapped it off the drive!
As Computer Tech I sometimes help clients over the phone. Here is a recent phone dialogue I had with one of my customers.
Tech: Workshops can I help.
Customer: My dog is not barking, how can I make it bark.
Tech: I am sorry mam but this is not SPCA
Customer: I know that but how can I make the dog on my computer bark.
Tech: Do you mean a dog in a computer game or something?
Customer: I mean a small dog that comes on when I type in Microsoft Word.
Tech: Are your speakers on?
Tech: Turn on your speakers and you will hear your dog barking when it barks
Customer: Ooooh why didn’t I figure that, thanks so much
A man calls technical support for his computer.
(M = Man)
(T = Technical support)
M: Ok, the screen is blue and it says windows has been shut down because an error has been detected.
T: All right, press ctrl alt delete.
M: Now what?
T: Does it say press any key to continue?
M: Yeah, why?
T: Well, lets see, hmm.....PRESS IT!!!!
M: Wait let me find it first.
T: Just Press Any Key!!!
M: I'M TRYING TO FIND IT...!
T: When it says any key it means to press ANY key...
M: Oh wait. I found it he he...
T: What does it say now?
M: Sorry the 'Any' key you have pressed does not exist, please click any key.
T: Well, what are you waiting for?
M: I'm still looking for it.
T: I though you found it?
M: Yeah I did but the 'any' it was spelt 'enee' now its spelt 'any'