Part of my job as a 911 dispatcher is to interrogate callers who are in various states of panic so I can send the appropriate emergency equipment. One day a woman called to say that a family member had fallen and needed to go to a hospital.

After finding out where she lived and assuring her that the paramedics would arrive shortly, I asked her, "Do you know what caused the fall?"

"No," the woman nervously replied. "What?"