When the rod in her closet fell from the weight of her clothes Sally decided to donate some. While gathering the garments she no longer wore, she checked the pockets in one coat and found a ticket for shoes she’d brought in for repairs nearly four years before. “So that’s what happened to those,” she muttered. Later that day after dropping off the clothes, she decided to see if the repairman still had the shoes. After studying the ticket, the man said. “I’m sorry, but those won’t be ready until Friday.”