Computer novices may feel like they're alone these days, but the following call to IBM's help center show there are plenty of people out there who still are inching onto the information superhighway.

After a caller gave a technician her PC's serial number, he scanned a database of registered users and responded, "I see you have an Aptiva" desktop unit.

Before he could say another word, the caller shrieked and said she'd be right back. When the customer returned, the technician asked if she was all right. The caller responded: "Had I realized you could see me, I never would have telephoned in my bathrobe."