My daughter called me at work to say I had received a call from "Josh" at the bank regarding my account.
Returning the call to my bank, the operator asked what Josh's last name was. I explained that he hadn't left his last name.
Then she asked for his department, and I said that I didn't know that either.
"There are 1500 employees in this building, ma'am," she told me rather sharply.
So I asked her for her name.
"Danielle," she said.
"And your last name?" I asked.
"Sorry," she replied, "we're not allowed to give last names."
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