Working as a secretary in an international airport, my sister had an office adjacent to the room where security temporarily holds suspects. One day, security officers were questioning a man when they were suddenly called away on another emergency. To the horror of my sister and her colleagues, the man was left alone in the unlocked room.
After a few minutes, the door opened and he began to walk out. Summoning up her courage, one of the secretaries barked, "Get back in there and don't you come out until you're told!"
The man scuttled back inside and slammed the door. When the security people returned, the women reported what had happened. Without a word, an officer walked into the room and released the very frightened telephone repairman.
A customer was really hassling an airline agent at the ticket counter, yelling and using foul language. However, the agent was polite, pleasant and smiled while the customer continued to abuse her.
When the man finally left, the next person in line said to the agent, "Does that happen often? I can't believe how nice you were to him."
The agent smiled and said, "No problem, I took care of it. He's going to Detroit. His bags are going to Bangkok."